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Senior Import Coordinator

Key responsibilities and tasks

  • Assist other coordinators to ensure smaller customers are fully handled correctly
  • Assisting senior members of staff with customer KPI reporting where required
  • Familiarisation of company procedures as detailed in the Staff Handbook
  • To be familiar with the Corporate ISO/Quality Procedures, specifically the customer-specific process’
  • Have the necessary level of training on IT systems
  • On the job training to enable career development
  • Maintain H&S awareness and security of your own work area in line with dept. and corporate procedures
  • Thorough knowledge of local and corporate ISO/Quality Procedures, specifically customer-specific process'
  • Effective liaison with other departments
  • Ensure company financial regulations are followed and that the correct paperwork (sales, COD, or immediate payment invoices) are raised as necessary.
  • Ensure all distribution/warehouse related matters are carried out in accordance with the import/export procedures.
  • Support junior members of the team in their learning and development
  • Ensure all queries are acted upon immediately.
  • The required level of system and computer training
  • Be aware of the Company Security policy

Essential Criteria

  • Financial Awareness
  • Ability to read and understand Air freight tariff
  • Team Player
  • Proven experience of using database/ systems
  • Experience of working in a busy environment
  • Experience of providing excellent customer services
  • Ability to communicate effectively in a wide range of contexts both verbally and in writing
  • Proven ability to work effectively as part of a team
  • Proven IT skills i.e. MS packages word and excel
  • Attention to detail
  • Proven ability to prioritise workload and meet tight deadlines
  • Ability to work on own initiative Problem-solving skills
  • Flexible approach to working practices
  • Positive attitude
  • Willingness to undertake further self-development Reliable good attendance record


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