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Second Line Support

Job Role

To provide first & second line technical support, answering support queries via phone, email, ticketing system & site visits to our front offices.

  • Administration of user accounts & permissions across AD & our in-house CRM software.
  • Deliver a high level of professional customer service on the phone & face-to-face when on-site.
  • Log all calls & resolutions to the helpdesk logging system.
  • Support users in the use of computer equipment & peripherals including telephone & mobile devices by providing necessary training & advice.
  • Asses total monthly workload & use data to target Problem Management.
  • Where relevant, arrange for external support when incidents cannot be resolved in-house.
  • Escalate more complex calls to relevant IT support staff.
  • Maintain an organised daily structure, working to close assigned jobs in an adequate time frame.


To be considered for this vacancy, please click here to email us your CV.

Your contact for this vacancy is

Caroline Wren Consultant

To apply, please click here to email us your CV, or call Caroline Wren on
01895 233666.

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