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Second Line Support

Job Role

To provide first & second line technical support, answering support queries via phone, email, ticketing system & site visits to our front offices.

  • Administration of user accounts & permissions across AD & our in-house CRM software.
  • Deliver a high level of professional customer service on the phone & face-to-face when on-site.
  • Log all calls & resolutions to the helpdesk logging system.
  • Support users in the use of computer equipment & peripherals including telephone & mobile devices by providing necessary training & advice.
  • Asses total monthly workload & use data to target Problem Management.
  • Where relevant, arrange for external support when incidents cannot be resolved in-house.
  • Escalate more complex calls to relevant IT support staff.
  • Maintain an organised daily structure, working to close assigned jobs in an adequate time frame.

Interested?

To be considered for this vacancy, please click here to email us your CV.