Second Line Support
To provide first & second line technical support, answering support queries via phone, email, ticketing system & site visits to our front offices.
- Administration of user accounts & permissions across AD & our in-house CRM software.
- Deliver a high level of professional customer service on the phone & face-to-face when on-site.
- Log all calls & resolutions to the helpdesk logging system.
- Support users in the use of computer equipment & peripherals including telephone & mobile devices by providing necessary training & advice.
- Asses total monthly workload & use data to target Problem Management.
- Where relevant, arrange for external support when incidents cannot be resolved in-house.
- Escalate more complex calls to relevant IT support staff.
- Maintain an organised daily structure, working to close assigned jobs in an adequate time frame.
To be considered for this vacancy, please click here to email us your CV.