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Sales Assistant

Sales Duties

  • Deliver excellent customer service that exceeds all customer’s expectations
  • Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
  • Dealing with customers’ orders and queries in a confident, efficient and professional manner
  • Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
  • Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
  • Matching the needs of the customer to the best product available, remembering upselling and stock levels!
  • Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
  • Resolving any customer issues/enquiries to a satisfactory conclusion.
  • Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
  • Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
  • Ensure specific customer requirements reprocessed efficiently, promptly and to meet a delivery promise
  • Ensure all promises made to customers are realistic, achievable and are completed
  • Be prepared to deputise effectively in the absence of the Retail Manager or Assistant Manager

General Duties

  • Keep a customer-friendly, working environment and follow the clear-desk policy at the end of each day
  • Prepare and assist with stocktakes adhering to Company procedure
  • Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to
  • Assist with the training and development of all new recruits

Interested?

To be considered for this vacancy, please click here to email us your CV.

Your contact for this vacancy is

Caroline Wren Consultant

To apply, please click here to email us your CV, or call Caroline Wren on
01895 233666.

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