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IT Support - 6 month contract

You’ll provide company-wide support relative to online learning and be responsible for key areas such as first-line support, data analysis and reporting.

  • You’ll work as part of a team that is responsible for content management and multimedia production and you’ll have the opportunity to develop your skills in a diverse range of skills such as analytics, content design and customer support.
  • Putting the end-user at the heart of our thinking and configuring the Fuse platform to produce a 'best in class’ consumer-grade experience 
  • Supporting our approach to developing and maintaining high-quality online training materials- structuring our learning plans in line with newly agreed protocols 
  • Generating regular reporting from Fuse to support the measurement of compliance and induction training- ensuring this is simple and intuitive to use 
  • Producing daily, weekly and monthly reports for internal stakeholders. 
  • Supporting our approach of introducing a new dashboard reporting system that will provide clarity on the status of online training completions 
  • Providing first and second line support for Fuse users in line with agreed SLA’s.
  • Tracking escalated user problems to our account management team and providing status updates. 
  • Collaborate with our IT department to ensure the interface between Fuse and other third-party systems is robust and working as intended 
  • Escalate issues and work collaboratively with our 3rd party provider Fuse Personal Characteristics/ Skills
  • Solve Problems 
  • Ability to adapt and handle multiple projects with different priority levels

Qualifications/Experience:

  • Strong interpersonal skills 
  • Strong Excel skills, preferably with some Macro and/or VBA experience and SQL 
  • Experience of working with next-gen learning platforms desirable
  • Good oral and written communications
  • Proven experience of providing excellent customer service Framework/Package

35 hours per week

Interested?

To be considered for this vacancy, please click here to email us your CV.

Your contact for this vacancy is

Caroline Wren Consultant

To apply, please click here to email us your CV, or call Caroline Wren on
01895 233666.

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