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IT Support - 6 month contract

You’ll provide company-wide support relative to online learning and be responsible for key areas such as first-line support, data analysis and reporting.

  • You’ll work as part of a team that is responsible for content management and multimedia production and you’ll have the opportunity to develop your skills in a diverse range of skills such as analytics, content design and customer support.
  • Putting the end-user at the heart of our thinking and configuring the Fuse platform to produce a 'best in class’ consumer-grade experience 
  • Supporting our approach to developing and maintaining high-quality online training materials- structuring our learning plans in line with newly agreed protocols 
  • Generating regular reporting from Fuse to support the measurement of compliance and induction training- ensuring this is simple and intuitive to use 
  • Producing daily, weekly and monthly reports for internal stakeholders. 
  • Supporting our approach of introducing a new dashboard reporting system that will provide clarity on the status of online training completions 
  • Providing first and second line support for Fuse users in line with agreed SLA’s.
  • Tracking escalated user problems to our account management team and providing status updates. 
  • Collaborate with our IT department to ensure the interface between Fuse and other third-party systems is robust and working as intended 
  • Escalate issues and work collaboratively with our 3rd party provider Fuse Personal Characteristics/ Skills
  • Solve Problems 
  • Ability to adapt and handle multiple projects with different priority levels

Qualifications/Experience:

  • Strong interpersonal skills 
  • Strong Excel skills, preferably with some Macro and/or VBA experience and SQL 
  • Experience of working with next-gen learning platforms desirable
  • Good oral and written communications
  • Proven experience of providing excellent customer service Framework/Package

35 hours per week

Interested?

To be considered for this vacancy, please click here to email us your CV.