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IT HelpDesk

• A 2:2 or higher in an IT-related degree
• Formal IT related training and qualification

Knowledge, Skills & Experience
• A genuine interest in technology
• Previous experience in a similar role

  • To resolve tickets escalated by the outsourced service desk.
  • To log and resolve tickets arising from 'walk-ins’ or directly contacting the team
  • To liaise with 3rd party support organisations to resolve tickets escalated from the Service Desk.
  • If necessary - escalate to the Senior Support Analyst and assist in resolving escalated tickets.
  • Identify trends of ongoing issues across the firm. Work with the Senior Support Analyst to prepare a plan of action to reduce such re-occurrence.
  • Prepare technical Notes for the Service Desk in order to develop their skills and capabilities
  • To provide desk-side assistance to users when necessary.
  • To ensure the senior support analyst and the IT Director are immediately aware of high priority calls that have been logged.
  • To maintain and update the Asset Registers, booking systems and call management systems as necessary.
  • To ensure outstanding tickets are constantly reviewed, updated and escalated.
  • To assist with day to day moves and changes such as new starters and leavers account changes, desk moves etc.
  • Creating and managing user accounts in various systems including Active Directory and Office 365
  • Managing the Firm’s fleet of smartphones via the Mobile Device Management system. Fixing or arranging the repair of broken smartphones.

Personal Attributes
• A self-starter, with a can-do attitude who is keen and eager to learn.
• Team player, able to work effectively with the IT team and with minimum supervision.
• Excellent communication skills and the ability to build rapport and professional relationships with all IBB employees.
• The ability to attend other IBB offices as and when required.
• Comfortable with working extended hours when required, including evenings and weekends to resolve specific IT issues.
As a member of staff in the Business Support Group you will be expected to demonstrate to the One IBB brand values:
We are positive
• Expecting the best of yourself and your colleagues
• Being confident in your knowledge and contemporary in your outlook
• Informing yourself of the IBB vision and strategy and helping to achieve our collective goal
• Consistently achieving and overachieving against your individual performance objectives


To be considered for this vacancy, please click here to email us your CV.

Your contact for this vacancy is

Caroline Wren Consultant

To apply, please click here to email us your CV, or call Caroline Wren on
01895 233666.

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