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Customer Service

Responsibilities:

o Polite and efficient handling of all customer complaints, concerns, and queries that can be in the form of invoice queries, sales order discrepancies, delivery tracking and the like.

o Keeping the complaints and discrepancies documented on the appropriate spreadsheet for tracking, monitoring and quality purposes and to identify areas of internal systems which need to be reviewed and improved.

o Processing all customer returns which involve determining those for repair, credit or replacement.

o Answering incoming calls

o Timed delivery calls & follow ups to ensure these are working.

o Sales order processing.

o Providing support to sales team as and when required

o Provide customers with PODs

o Resolving after sales queries, including late deliveries, shortages, damages, etc.

o Process web orders

Interested?

To be considered for this vacancy, please click here to email us your CV.