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Customer Service Representative

Main purpose of job

  • Act as primary contact point for all customers and consumers
  • Act as overflow contact for all inbound calls and emails channelled through the telephone system
  • Work as part of an extended team to assist the Area Sales Managers
  • Conduct outbound calling activity as required by the business and instructed by the Team Leaders
  • Assist with peak business demand
  • Assist in effective communication by participating in team meeting, briefings and one to one sessions

Sales

  • Answer inbound sales calls and emails and input order details into the computerised ordering system
  • Proactively recognise up-selling opportunities and match potential sales to customer in order to increase revenue
  • Proactively recognise cross selling opportunities, using product knowledge in order to increase revenue
  • Make outbound calls to customers following their previous requests in order to close sale or recommend alternative products

Customer Service

  • Make outbound customer care calls
  • Proactively manage the relationship of all customers
  • Ensure all promises are kept to all customers
  • Provide feedback on activities as required
  • Keep Team Leaders informed of any threat to the achievement of objectives or targets with proposals for their solution
  • Act in an empowered way to ensure excellent customer relationship management of all customers, adding value wherever possible

Interested?

To be considered for this vacancy, please click here to email us your CV.