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Customer service

• Being the main point of contact for all general queries, quotation, processing and order related queries

• Processing a high volume of orders and quotes

• Taking phone calls from customers

• Understanding technical aspects of the range and offering advice and guidance to customers

• Liaising with customers regarding order status

• Dealing with and responding to high volumes of emails

• Handling face-to-face and telephone enquiries from customers

• Providing help and advice to customers using an organisation's products or services

• Communicating courteously with customers by telephone, email, letter and face to face

• Investigating and solving customers' problems in a quick, efficient and courteous manner

• Ensure quality of service is maintained, and response times are within our current service level targets

• Developing sound knowledge about products and services and keeping up to date with changes in the Company and wider industry

The ideal candidate will demonstrate:

• Outstanding organisational skills and ability to manage a number of projects at the same time

• Ability to prioritise workload

• Excellent customer service skills

• Excellent spoken and written English

• Details orientated

• Good use of initiative

• Eagerness to learn

• Excellent communication skills

• Strong team player, willing to go the extra mile

• Ability to understand architectural and CAD drawings


To be considered for this vacancy, please click here to email us your CV.