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1st line support

We need someone to start the beginning of January interviews will be by zoom in December when all our client's staff return from furlough. So happy to arrange Zoom interviews.


Must be fairly local with easy access to there offices near Uxbridge and be happy to work from home too. It will be for 4 hours per day 5 days per week


The initial contract will be for 3 months and will roll forward every 3 months, depending on the business.


This is a maternity cover role but for the right person, there is potential that it could develop into something more permanent, as a year is a long way off and a lot can happen in that time.


salary would be between 23k and 25k

Can you email me asap if you are interested


Please do not call email only and I will get back to you




To support staff based within the UK Office and overseas, working closely with the on-site IT Manager. Capacity to successfully manage your time working remotely with the occasional visit to the Uxbridge office when physical support is required. You will support office and remote-based users with the UK and across Europe. Documenting processes and identifying areas of improvement.


What you will do:


Resolve End User Issues

Set up new computers

Reset passwords

Track Issues

Desk-side Support


Helpdesk Ticketing using Service Now

Hardware Setup & Breakdown

Imaging Computers using MDT

Software Installation


What we would like you to know:


Hardware Break/fix

Analytical approach to troubleshooting issues

Effective documentation

Ability to work independently and within a team to solve problems

Windows 10 Desktop Operating systems (Apple OS is an advantage)

Understanding of virtualization technologies (VMware)

Basic Networking understanding of TCP/IP, DNS, routers, switches, firewalls, wireless technologies.

Remote support tools (Dameware)

Supporting Lenovo hardware


Previous desktop support experience

Previous experience remotely supporting users across Europe

Worked independently



To be considered for this vacancy, please click here to email us your CV.

Your contact for this vacancy is

Caroline Wren Consultant

To apply, please click here to email us your CV, or call Caroline Wren on
01895 233666.

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